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Bank of Coral Gables wants your banking to be convenient as possible, so we have MasterCard Debit Cards for most personal checking accounts. A MasterCard Debit Card allows you to use your checking account at any Point-of-sale location that accepts MasterCard. Instead of being a credit card, however, the money is taken directly from your checking account. Similar to if you had written a standard check. The benefit is that it is accepted wherever MasterCard is accepted and is easier for you. This product is subject to credit approval via an application to Bank of Coral Gables.

Please contact us for a Personal MasterCard Debit Card application.

The MasterCard Debit card also allows you to withdrawal cash at your convenience from banks all over the world. Bank of Coral Gables participates in the Pulse, Plus, Cirrus and Presto networks, giving your card the power to withdrawal funds globally. Bank of Coral Gables currently offers debit cards for checking accounts at no charge. No charge means that we will not charge a fee per transaction and there is no annual fee for the card. However, you may be charged by another bank's ATM for use of the card. The ATM will give you a prompt before completing your transaction as to what you may be charged by that institution, and you can choose to finish or stop the transaction at that point.

Lost or Stolen Cards
Please call (866) 546-8273 immediately if you think your DEBIT card has been lost or stolen and ask for personal banking.

Contact the bank immediately if your MasterCard Debit/ATM Card or PIN is lost or stolen. An immediate phone call is the best way to reduce any possible losses. Unless you have been grossly negligent or engaged in fraud, MasterCard offers a Zero Liability policy if you report the loss or theft of your card within two (2) business days. This means 100% protection for you, guaranteeing you the maximum protection against fraud, provided, however, you report the loss or theft of your card within two (2) business days of the date such a loss or theft, and provided, further, you have not been grossly negligent or engaged in fraud. If you do not notify the Bank within two (2) business days from the date of the theft or the loss of your card, your liability for ATM transactions is limited to not more than $50.00. If you do not notify the Bank within two (2) business days from the date of the theft or loss, your liability for point-of-sale or signature transactions will not exceed $500.00. If you do not notify the Bank in writing within sixty (60) days following the date of the statement is mailed to you, or in the event that you are either grossly negligent or engaged in fraud, your liability is unlimited.

MasterCard Debit cards are available on personal accounts only.

Error Resolution

Please review your checking account statement carefully. If it lists any Debit Card /ATM transactions you did not make, notify us immediately. If you do not notify us in writing within sixty (60) days after the statement mailing date, where the error first appeared, you may not be reimbursed for the withdrawal. The minimum amount of information in your notification includes your name, account number and a description of the transaction in question. Your transaction description would include the amount, date and a clear explanation of why you believe it is an error or why you need more information. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within 10 business days (20 business days if the error involved a new account) after we hear from you and will correct the error promptly if the transaction involved a point-of-sale transaction or a foreign initiated investigation. If we need more time, however, we may take ninety (90) days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error so that you will have the use of money during the time it takes us to complete our investigation. If we ask you to put your complaint in writing and we do not receive it within ten (10) business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written complaint. You may ask for copies of the documentation that we used in our investigation.

For a complete Disclosure and Agreement statement regarding the use of Debit Cards, please contact us at (305) 500-9501.

FDIC

Bank of Coral Gables
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